Effective Date: January 30, 2025

SMS/TCR Registration Compliance

Welcome to our Privacy Policy. At Cielo Banquet Hall (cielovenue.com), we are committed to protecting your privacy and ensuring your personal information is handled with care and responsibility. This policy outlines how we collect, use, protect, and share information gathered from users—especially in compliance with TCR (The Campaign Registry) requirements for SMS messaging.

What Information Do We Collect?

We collect personal information when you complete forms on our website or communicate with us directly. This may include:

  • Name
  • Email address
  • Phone number
  • Event details or preferences

This data helps us respond to your inquiries and provide tailored event services.

What Do We Use Your Information For?

We use the collected information to:

  • Personalize your experience and deliver services that meet your event needs
  • Communicate with you via your preferred method (phone, SMS, email)
  • Send updates, confirmations, or promotional messages—only if you’ve opted in

What Do We NOT Use Your Information For?

  • We do not share SMS opt-in information or phone numbers for SMS messaging with outside parties.
  • We do not sell, trade, or otherwise transfer your personal information to third parties.

How Do We Protect Your Information?

To protect your personal data, we use:

  • Secure server environments
  • Encrypted data storage
  • Firewall and anti-malware protections

These measures help prevent unauthorized access, disclosure, or misuse of your information.

Do We Use Cookies?

Cielo Banquet Hall does not use cookies for personal tracking. Any cookies used are for:

  • General analytics
  • User experience enhancement

These do not collect personal information.

Third-Party Links

Our website may link to third-party services. These sites have independent privacy policies, and we are not responsible for their content or practices.

Legal & Licensing

Cielo Banquet Hall (cielovenue.com) operates in accordance with all applicable local and federal laws. We maintain all necessary licenses and registrations to run our business operations and SMS campaigns.

Your Consent and Rights

By using our website, you consent to this policy. You also have the right to:

  • Opt-Out of Emails: You may unsubscribe from any email communications at any time.
  • Opt-Out of SMS (A2P 10DLC): You may opt out by replying “STOP” to any message.
  • Access/Modify Your Info: Contact us to review or update your personal information.

Security Disclaimer

We follow industry-standard practices to secure your information, but no digital platform can guarantee absolute security. We recommend you take your own precautions online as well.

Changes to This Policy

We may update this policy from time to time. Changes will be posted with a new effective date. We encourage you to check back regularly for updates.

Contact Us

If you have any questions or concerns regarding this policy, contact us at:

Cielo Banquet Hall
8905 Glenoaks Blvd #1, Sun Valley, CA 91352
Phone: (818) 504-8245
Email: book@cielovenue.com
Website: cielovenue.com

By using our services, you agree to the practices outlined in this Privacy Policy.